I noticed the leaves on my new phal were starting to get limp last night, so I started pulling the weird tan-colored mossy stuff out of the top of the pot... the under layer was still damp even though it had sat in the window all day!!! It had also been packed in there so tight they cracked and broke some of the roots... I even found a little leaf buried under there (it was only 1.5" - 2" long, but bent straight down). I trimmed out some of the dead/damaged roots, flipped up the leaf and then repacked the weird stuff in with much more air in there (left half of it out of the pot) just to make sure the roots don't freak out. This morning, the leaves are already feeling more firm and the color is lightening up from the dark dark green it's been since I bought it_______________.