It's a shame about the roots, but that's fairly typical with stuff grown in sphagnum and not paid attention to. Maybe you got to it in time to rescue it. Be sure to withhold water / fertilizer for at least a week and a half to two weeks. Did the plant really break apart into five seperate canes? As a general rule, plants that get divided into less than 3 growths per division tend not to make it unless the roots are in *awesome* shape--if they do survive, it's usually at least a year if not more till they bloom again.
I agree with you completely about educating the public about growing and debunking some of the myths. That's basically the hardest battle we face here locally, as well. At all the talks I give, the questions from folks at the end are pretty much the same, and it always amazes me how widespread and pervasive the myths about orchids tend to be.
Looking forward to those pics......